How similar is the role of Merchandiser to a customer service/ supervisor's role in a supermarket convenience store?

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I have several years of experience working in the convenience food retail sector for a major supermarket chain, working as both a customer service assistant and as part of a management team. I feel that there are many transferable skills between this and the role I am applying for however are there any major differences/ responsibilities you can highlight for me?

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Christopher P. asked a question to Coca-Cola Europacific Partners

Category: Culture

Date asked: Thursday, October 25, 2018

Last reviewed: Tuesday, November 20, 2018

John P.

Merchandising Representative

The roles are pretty much aligned in both are are customer focused
The role of the merchandiser is quite hands on, whereas a manager is more directive, but the people skills of a manager are definitely required when talking to senior members within store and agreeing space and ensuring current promotions are being displayed as agreed at national level.

Tuesday, November 20, 2018

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