Insider profil

Picture of Ben E

Ben E.

Customer Service Representative

Ask me a question

Top Insider Advice

I've always been told "You can control the controllable", and it's true that you can, but anything that is out of your hands is not worth worrying over. No point in stressing when you really can't help, but you can learn why things like that happen and develop an understanding as to how and why, then with this better understanding you gain that knowledge that you can feedback.

Read more advice

Career path

Customer Service Representative

Coca-Cola Europacific Partners

Started 06/2023 to Present

Company

What do you like about your job and the company?

No doubt about it, Coca Cola is one of the largest and most well known brands in the world. We deliver great products that everyone enjoys, whilst we do that we deliver 10/10 Customer Service so that our clients are being provided with what they deserve. Knowing that you have done a great job is very rewarding, if a customer rings with a problem, we are that first point of contact and who they expect will be able to solve the situation for them and that's what I find rewarding is being that person who can help.

Greatest achievements

At CCEP, we have ICON awards every year across the company to celebrate those who have gone above and beyond. I was nominated for Delivering Excellent Customer Service and it was a very proud moment for me, even if I had only been in the company for less than two years. I didn't win, but even being considered was really a happy moment.

Other insiders

Andrew G

Grocery Merchandiser

Top Insider Advice

I joined the company without too much expectation and not ambitious. However my skill sets have been recognised, I have been supported and encouraged to share my achievements for best practice and to help others. I feel valued and engaged with both my colleagues and managers and enjoy the interaction with people of diversity of age, social and wide ranging backgrounds. It's all about collaboration and working together and any competition is for fun but with rewards.

Josh W

Senior Manager Digital Strategy & Transformation

Top Insider Advice

My career journey showed you don't always need the experiences - and i believe more should be done to hire on potential.

Robbie L

Manager, Commercialisation

Top Insider Advice

Don't be afraid to reach out to people and ask silly questions or want to know more about their role etc. People are always willing to help and therefore don't be shy to ask for it. Having a strong network will not only help in terms of understanding the wider business and can provide you with people to rely on when you need support; but it will also open up new opportunities that may not have been possible. Also be clear on what kind of roles you enjoy (make take time to figure out) - but understand what gets you out of bed in the morning and then look for roles that have these aspects as part of them. And definitely don't expect to have a lot of the requirements on job descriptions - do not let this put you off applying. After all, if you had all the list, arguably you shouldn't be applying! The point is to show your transferable skills to the role and willingness to learn, and you should then have opportunities in the role to develop particular skills.

Discussions with Ben E
What support for personal development / training is provided?
in Career progression·Tuesday, December 1, 2020
Picture of Robbie
Picture of Faruk
5 responses
95 views
How would you describe the culture?
Friday, April 11, 2025
1 response
11 views