Insider profil

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Ben E.

Customer Service Representative

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Top Insider Advice

I've always been told "You can control the controllable", and it's true that you can, but anything that is out of your hands is not worth worrying over. No point in stressing when you really can't help, but you can learn why things like that happen and develop an understanding as to how and why, then with this better understanding you gain that knowledge that you can feedback.
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Career path

Customer Service Representative

Coca-Cola Europacific Partners

Started 06/2023 to Present

Company

What do you like about your job and the company?

No doubt about it, Coca Cola is one of the largest and most well known brands in the world. We deliver great products that everyone enjoys, whilst we do that we deliver 10/10 Customer Service so that our clients are being provided with what they deserve. Knowing that you have done a great job is very rewarding, if a customer rings with a problem, we are that first point of contact and who they expect will be able to solve the situation for them and that's what I find rewarding is being that person who can help.

Greatest achievements

At CCEP, we have ICON awards every year across the company to celebrate those who have gone above and beyond. I was nominated for Delivering Excellent Customer Service and it was a very proud moment for me, even if I had only been in the company for less than two years. I didn't win, but even being considered was really a happy moment.
Other insiders

William M

Manager Operational Excellence

Top Insider Advice

Your career path should always be challenging - but remember without challenge there is no growth

Chris E

Representative Merchandising

Top Insider Advice

You will have a great opportunity to grow with the company.If you just want to be the best in your role & not want to process you can certainly do that in any role within the company. Just be yourself you will build some great relationships in store with your internal customer.This is a key part of the role making you work load much easier to manage on a daily basis.

Alan B

Representative, Merchandising

Top Insider Advice

Lots of opportunities will present to work with different people or to volunteer to get involved in different areas of the business. Always volunteer to do something new - it’s great to have variety but it also gives great insight into how you could do your own job even better.
Discussions with Ben E
What support for personal development / training is provided?
in Career progression·Tuesday, December 1, 2020
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5 responses
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How would you describe the culture?
Friday, April 11, 2025
1 response
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