Insider profil

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Ben E.

Customer Service Representative

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Top Insider Advice

I've always been told "You can control the controllable", and it's true that you can, but anything that is out of your hands is not worth worrying over. No point in stressing when you really can't help, but you can learn why things like that happen and develop an understanding as to how and why, then with this better understanding you gain that knowledge that you can feedback.

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Career path

Customer Service Representative

Coca-Cola Europacific Partners

Started 06/2023 to Present

Company

What do you like about your job and the company?

No doubt about it, Coca Cola is one of the largest and most well known brands in the world. We deliver great products that everyone enjoys, whilst we do that we deliver 10/10 Customer Service so that our clients are being provided with what they deserve. Knowing that you have done a great job is very rewarding, if a customer rings with a problem, we are that first point of contact and who they expect will be able to solve the situation for them and that's what I find rewarding is being that person who can help.

Greatest achievements

At CCEP, we have ICON awards every year across the company to celebrate those who have gone above and beyond. I was nominated for Delivering Excellent Customer Service and it was a very proud moment for me, even if I had only been in the company for less than two years. I didn't win, but even being considered was really a happy moment.

Other insiders

Alexandra J

Regional Accounts Business Development AE

Top Insider Advice

Being focussed on your overall outcome for your career is key working at CCEP. They are so open to helping you to succeed and progress if that’s the route you want to go down. They looks for individuals who are themselves, as there is no company that employs staff that are all the same right? Individuality is what sells to them as a company and is what they look for here. Embrace yourself!

Nicola M

Senior Manager Group Commercial Development

Top Insider Advice

Dont be afraid to ask questions, its such a big (but exciting) move when looking to join a new company. We all use different terminology, and interpretations. Take the opportunity to ask as many questions to clarify your understanding of the role, what you need to deliver, but what will it also deliver for you! An employee that enjoys and feels satisfied that they are growing in the role, will be a happily and more productive individual. There is always someone available to answer questions, don't be afraid to ask!

Eve B

Creations within Commercial Operations

Top Insider Advice

Get to know as many people as you can within the company and embrace the culture. CCEP are striving for diversity and welcome everyone from all backgrounds and with new and different ideas.

Discussions with Ben E
What support for personal development / training is provided?
in Career progression·Tuesday, December 1, 2020
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5 responses
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How would you describe the culture?
Friday, April 11, 2025
1 response
13 views