Insider profil

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Ben E.

Customer Service Representative

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Top Insider Advice

I've always been told "You can control the controllable", and it's true that you can, but anything that is out of your hands is not worth worrying over. No point in stressing when you really can't help, but you can learn why things like that happen and develop an understanding as to how and why, then with this better understanding you gain that knowledge that you can feedback.

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Career path

Customer Service Representative

Coca-Cola Europacific Partners

Started 06/2023 to Present

Company

What do you like about your job and the company?

No doubt about it, Coca Cola is one of the largest and most well known brands in the world. We deliver great products that everyone enjoys, whilst we do that we deliver 10/10 Customer Service so that our clients are being provided with what they deserve. Knowing that you have done a great job is very rewarding, if a customer rings with a problem, we are that first point of contact and who they expect will be able to solve the situation for them and that's what I find rewarding is being that person who can help.

Greatest achievements

At CCEP, we have ICON awards every year across the company to celebrate those who have gone above and beyond. I was nominated for Delivering Excellent Customer Service and it was a very proud moment for me, even if I had only been in the company for less than two years. I didn't win, but even being considered was really a happy moment.

Other insiders

Nicola M

Senior Manager Group Commercial Development

Top Insider Advice

Dont be afraid to ask questions, its such a big (but exciting) move when looking to join a new company. We all use different terminology, and interpretations. Take the opportunity to ask as many questions to clarify your understanding of the role, what you need to deliver, but what will it also deliver for you! An employee that enjoys and feels satisfied that they are growing in the role, will be a happily and more productive individual. There is always someone available to answer questions, don't be afraid to ask!

Daniel F

National & Key Account Manager

Top Insider Advice

Its important to have a career plan, break it down into chunks e.g. next 12 months, 2-5 years then 5 years plus. Make the right people aware of this plan. After all how can the leadership team support you if they dont know your aspirations? Then its important to understand what skills are needed to make the next move. Breadth moves are very usefully as it expands your overall knowledge which ultimately helps with career development. With all this in mind its also important to be flexible and adaptable. Seek out advice from senior peers who would have probably been in a similar situation in the past.

Alan B

Representative, Merchandising

Top Insider Advice

Lots of opportunities will present to work with different people or to volunteer to get involved in different areas of the business. Always volunteer to do something new - it’s great to have variety but it also gives great insight into how you could do your own job even better.

Discussions with Ben E
What support for personal development / training is provided?
in Career progression·Tuesday, December 1, 2020
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5 responses
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How would you describe the culture?
Friday, April 11, 2025
1 response
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