Insider profil

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Ben E.

Customer Service Representative

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Top Insider Advice

I've always been told "You can control the controllable", and it's true that you can, but anything that is out of your hands is not worth worrying over. No point in stressing when you really can't help, but you can learn why things like that happen and develop an understanding as to how and why, then with this better understanding you gain that knowledge that you can feedback.
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Career path

Customer Service Representative

Coca-Cola Europacific Partners

Started 06/2023 to Present

Company

What do you like about your job and the company?

No doubt about it, Coca Cola is one of the largest and most well known brands in the world. We deliver great products that everyone enjoys, whilst we do that we deliver 10/10 Customer Service so that our clients are being provided with what they deserve. Knowing that you have done a great job is very rewarding, if a customer rings with a problem, we are that first point of contact and who they expect will be able to solve the situation for them and that's what I find rewarding is being that person who can help.

Greatest achievements

At CCEP, we have ICON awards every year across the company to celebrate those who have gone above and beyond. I was nominated for Delivering Excellent Customer Service and it was a very proud moment for me, even if I had only been in the company for less than two years. I didn't win, but even being considered was really a happy moment.
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Top Insider Advice

Everyone is supportive, so you will never be alone. Develop positive working relationships with your colleagues and the management team. Teamwork improves productivity and fosters a positive work atmosphere. Being an Operator Technician necessitates a talent for comprehending complicated systems and operations. Instead of being intimidated by the moment's intricacy, embrace the learning curve. Every problem is an opportunity to learn and grow. Take ownership and satisfaction in keeping it efficient. A well-managed space demonstrates your dedication to excellence.

Andrew G

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Top Insider Advice

I joined the company without too much expectation and not ambitious. However my skill sets have been recognised, I have been supported and encouraged to share my achievements for best practice and to help others. I feel valued and engaged with both my colleagues and managers and enjoy the interaction with people of diversity of age, social and wide ranging backgrounds. It's all about collaboration and working together and any competition is for fun but with rewards.

Josh W

Senior Manager Digital Strategy & Transformation

Top Insider Advice

My career journey showed you don't always need the experiences - and i believe more should be done to hire on potential.
Discussions with Ben E
What support for personal development / training is provided?
in Career progression·Tuesday, December 1, 2020
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5 responses
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How would you describe the culture?
Friday, April 11, 2025
1 response
15 views